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Going through the same issue, said it got delivered at 4am but it never happened. It just showed up one day, about a week late. No response to my inquiries from HD or NSD. I'm in the same boat as OP with a tool bench. The expected delivery date was the 11th but there's been no delivery, shipping update, etc.
They were to have been delivered May 23rd. We ordered all in stock cabinets. We did not receive the entire order on May 23rd. I was told the rest would be delivered on the next day May 24th.
Customer service - scheduling a pickup for a return
NSD has over 170 terminals providing national coverage. Our network is designed for speed, superior on-time performance, and customer satisfaction. As a matter of policy, BBB does not endorse any product, service or business.
Which I’m learning is a bad idea. We got screwed buying a stove through Lowe’s website. The day it was supposed to be deliver, we were told they didn’t have it to put on the truck. Track a PKG offers a quick way to track trace your package.
Dealing with NSD shipping?
It contains most of the global couriers as well as local shipping providers and post/EMS companies. If you don't find your shipping courier, please contact us so that we add it to the service. To track and trace a package, use the forms in the top of this page. If the tracking number you entered is correct, you will see the status of your package.
I turned the treadmill on and it kept making an unusual banging noise. Installer still kept pushing paperwork towards me for a signature. They also left a mess of styrofoam and packing material in the room they unpackaged the treadmill. Not as big a deal as possibly assembling the treadmill improperly but -- still -- not as professional an experience as I've had in the past. I didn’t order through a store, just online.
NSD Named Home Depot Home Delivery Partner of the Year
They received the boxes on 9/16 and have LOST them in their Dallas terminal. I have been on the phone with these people for over a week and they can’t seem to locate my 10 boxes that they signed for on 9/16. My entire project has been at a standstill for a week now waiting on these s to find my shipment.
I have called 8 times in 2 days to try and schedule a pickup. I have been on hold to speak with someone as long as 6 minutes and I still have not been able to speak with anyone. Not only did they deliver the wrong package. They delivered ot late, damaged and in the middle of the driveway. They were very rude and told me they will deliver the correct one and pick up wrong one on FOUR DAYS....
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They lost my package and refused to answer any questions I had. They've already failed on the customer satisfaction aspect, as I have lost confidence due to the lack of specific information they have provided. The company boasts "Our network is designed for speed, superior on-time performance, and customer satisfaction." Delivered 1/5 of a power tool set on april 7th and has lied about two other deliverys from home depot set to be delivered on the...
Got put on hold and when the rep came back on, she said they would probably call tomorrow to schedule a time. Then she proceeds to tell me it takes 24 to 48 BUSINESS hours (that's three to six days folks) to contact and schedule, which is totally unacceptable. That is definitely not anywhere near ANYONE's definition of "We'll be contacting you shortly to schedule your pick-up". This is what their automated response tells you. "Shortly" is within one business day. I've been waiting four days already.
I am still missing two cabinets from my order. The shipping company has not received the cabinets from Home Depot. Home Depot won’t tell me where the cabinets are or a tracking number or when I can more or less expect them. I have been calling 8 times and everyone has a different story to tell me. The installers are not going to wait around for me not knowing when these cabinets are coming in.
Copy the tracking number from the e-receipt you got from NSD Nonstop Delivery and paste in the text box on the page you just visited. H Distressed Solid Wood Birdhouse with flower. This price has been deducted from my account but have not received. Could you possibly check on this shippment for me.
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